General terms and conditions of sale


These general terms and conditions of sale are intended to define the rules applicable in the context of the sale of products scratched the denim man (hereafter “the product (s)”) on the site,



The company L’homme Denim (hereafter “L’homme Denim”),

L’homme Denim represented by C. Jouy, VAT not applicable article 293b of the general tax code. Number SIRET 47904076800034, under the code APE4789Z registered in the commercial register of Nanterre.


Any major natural person, non-commercial, having the legal capacity to contract, exclusively domiciled in the countries delivered by (hereafter “the customer”) making a purchase of product on the site.


For the purposes hereof, it is agreed that the customer and L’homme Denim shall collectively be referred to as the “parties” and individually referred to as the “party”.

These general terms and conditions (hereafter the “General conditions of sale”) govern without restriction the sales of products made by L’homme Denim from the site.

L’homme Denim reserves the right to modify the present general conditions of sale at any time by publishing a new version on the site. The applicable general conditions of sale are those in force on the site at the date of placing the order by the customer; being specified that any order of a product proposed on the site implies the full and complete adherence of the customer to the General conditions of sale in force at the time of placing his order.


Article 1 • Purpose

The purpose of these general terms and conditions of sale is to define the conditions under which the products are marketed by L’homme Denim to the customer. It thus regulates the various stages of realization of the sale: from the placing of the order by the customer to the delivery of the product to the customer.


Article 2 • Products

The products offered for sale by L’homme Denim are those appearing on the website on the day of its consultation by the customer. Each product will be the subject of a descriptive sheet which, in addition to the photograph, contains: the price, the photograph, the sizes and colors available, the composition, as well as the particular characteristics. Minimal differences between a product and its photograph may exist, depending in particular on the resolution and the definition of the colors of the user’s screen.


L’homme Denim undertakes to deliver products complying with the regulations in force concerning the safety and health of persons in accordance with the European provisions, and in particular the legislation on regulated chemicals.


Article 3 • Price

Prices are quoted in euros including all taxes, excluding delivery costs; being specified that the value added tax is that in force on the French metropolitan territory on the day of the validation of the order.


The prices applied are those communicated on the site and confirmed to the customer during the validation of the order.


The delivery fee is communicated to the customer on the order summary before the latter’s validation and are expressed all taxes included. These fees are borne by the customer and are charged in addition to the sale price of the products.


The transfer of the risks of loss and deterioration of the products will be realized after delivery and receipt of the products by the customer.


Article 4 • ordering and payment of products


The customer materializes his order by completing the following 5 steps


Step 1: the customer selects the selected products and adds them to his basket after selecting the desired size and color.

The basket at the top right of the screen informs the customer that it has taken into account the selections by indicating the number of products it contains.


Step 2 : the customer checks the contents of his cart by clicking on “order” in order to have access to the summary of his order. The customer can then modify his order (product, size, quantity).

The total amount of the order, which distinguishes on the one hand the price due for the products, and on the other hand the delivery costs, is then indicated in the summary.


Step 3 : once the order is checked and if necessary modified, the customer validates his cart to finalize his order by clicking again on “order”.

If the customer has a benefit code, reserved for the best customers, he must register it in the location provided for this purpose in order to be able to benefit from it.


Step 4 : customer input of delivery and billing details

Apart from the date of birth, the complementary address and the delivery information, all the fields are necessary for the finalization of the order; given that unless otherwise specified by the customer, the billing address will automatically be the same as the delivery address.

If the customer has already placed an order on the site, he has a customer account. In such a case, it will only identify itself with its email address and password.

The customer then checks all the information and clicks “validate” to continue his order.


Step 5 : entering bank details

The client will then access the secure payment screen of L’homme Denim’s partner as specified in article 4.3 below.

Payment is made online by credit card only.

The customer must enter his/her credit card number, date of validity and the 3 numbers of the Visual cryptogram present on the back of his card, being specified that in case of payment by American Express card, the customer must communicate 4 digits.

If the payment is accepted, the customer will be redirected to an order confirmation screen on the site.


In the event of a settlement failure, the client will have up to 3 attempts to re-enter his bank details. At the end of the 3rd refusal, the client will be redirected on the site to a screen meaning the refusal to pay. The client will then be invited to contact the customer service of L’homme Denim to know the reasons and find together a solution to finalize the customer’s order.



Upon acceptance of the customer’s payment, the customer will receive an email confirming his order, and summarizing all the items ordered, the billing and delivery address and the date of delivery.


The validation of the order by the customer and the order confirmation sent to the customer by e-mail by L’homme Denim following the acceptance of the payment are valid conclusion of a contract of sale between the parties and acceptance of the conditions General sales.


The customer who has made an order will have the possibility to print his invoice by logging on to the site in the order tracking space provided for this purpose.

L’homme Denim reserves the right not to validate the order in case of:

  • abnormal or abusive claims,
  • abnormal controls in relation to the quantities ordered,
  • abnormal or abusive exchanges and returns,
  • existing dispute (s) with the client.

Le service client du site L’homme Denim est à la disposition du Client pour toutes questions relatives à sa commande. Customer service is available by mail (



The price of the products purchased is payable in cash, in full on the day of placing the order by the customer. Payment is made online by credit card (Carte Bleue, Visa, EuroCard/MasterCard/American Express), or PayPal at the time of validation of the order by the customer.


The authorization request for the withdrawal of the card is made at the time of validation of the order on the Site, except in case of unavailability of the servers. L’Homme Denim reserves the right to make a new application for authorization to levy in the event that the first could not be completed due to unavailability of servers.


In the event of no payment default, with wrong address or any other problem on the account of the customer, L’Homme Denim reserves the right to block the order of the customer until the problem is solved.

In the event of fraudulent use of his credit card on the Site, the Customer is invited to contact L’Homme Denim by email at the following


The transactions made on the site are secured by the payment system Stripe, the company Stripe : STRIPE INC – 3180 18TH STREET CA – 94110 SAN FRANCISCO, SIREN 812 425 882. VAT identification number Code APE / NAF 6201Z.


All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer). This data can not be detected, intercepted or used by third parties. At no time does the Client’s financial data pass through the computer system of the L’Homme Denim. Stripe verifies that the connection with the Client’s browser is secure before sending the payment form to the banking institution making the financial transaction.

As Stripe is a technical service provider, it does not support disputes related to orders that are processed directly by L’Homme Denim as specified above or, where applicable, by the Client’s bank.



The order confirmation is recorded on the records of L’Homme Denim, themselves preserved on a reliable and durable support. The Customer accepts that the order confirmation is considered as proof of the contractual relations between the Parties.


Article 5 • Delivery

Upon receipt of your order L’Homme Denim will process the shipment of your package to ensure you the best time. The deadlines can be extended according to the time of year.

Shipments are made by UPS for France, Europe and the countries of the world.

Find here the UPS 2019 Services and Rates Guide.

  • Your order is delivered against signature to the address indicated during your purchase.
  • Do not forget to fill in when ordering the conditions of access to the place of delivery accompanied by your telephone number.
  • Indicative time depending on the destination.

Article 6 • Exchange and refund

You have a withdrawal period of 14 days from the receipt of your package to return your item and the reason for return.

To do this, please contact customer service: who will inform you of the procedure to follow for acceptance of the return.

Each item must be returned in its original packaging, not have been worn and be accompanied by its order number to the address indicated by our customer service.

Return shipping costs are your responsibility.

In the case of a refund request, the conditions remain the same, we will activate your refund within 14 days of receipt of your item.


Article 7 • Damaged package

We ask you not to receive a damaged package (packaging bearing visible traces of opening and / or deterioration): it is imperative to refuse.

In fact, parcels leaving our offices are always impeccable, and must be delivered to you in this state. If a damaged package has been left in your mailbox or your guard has received it, the package is considered “accepted as is”.

If no reservation has been made, we will not be able to take into account possible disappearances, nor to make any compensation.

Proof of delivery by the carrier, no claim is possible if it indicates the package delivered.


Article 8 • Personal data

L’Homme Denim collects a certain amount of information needed to process orders.

These data are not only necessary for the processing of the order of the Customer by the L’Homme Denim, but also to communicate to the Customer information about the brand L’Homme Denim, on the Site or make him benefit from commercial offers L’Homme Denim ; if the Customer accepts it by validating his order.


The information is strictly confidential and is indicated by an asterisk (*) when it is necessary for L’Homme Denim, and / or its suppliers in the context of the management of the Customer’s order.


Following any injunction of the legal authorities or in order to defend its rights or those of its employees, customers or any other person, L’Homme Denim may communicate these data to legally authorized bodies and authorities.

L’Homme Denim undertakes to take all necessary precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent the personal information of the Customer from being distorted, damaged or unauthorized third parties having access to it.


The personal information of the Customer is sent and stored at the host of the site located in France, whose coordinates appear on the site under the heading “Legal Notices”.

In accordance with the law “Informatique et Liberté” of January 6, 1978, as modified by the law of August 6, 2004, the Customer has a right to access, rectify, modify and delete data concerning him.

The site is declared to the National Commission for Computing and Liberties – CNIL under the number 1351361. The Customer can exercise this right by sending an email an email, specifying his name, first name, email and postal address


The information about you is intended for The Denim Man to provide you with the services of L’Homme Denim and, subject to your choice, to inform you about the special offers of L’Homme Denim. In accordance with the French law “Informatique et Libertés” n ° 78-17 of January 6, 1978, you can ask to access information concerning you, to have them rectify, modify, or delete, or to oppose their treatment by L’Homme Denim man writing to

The Customer may also change his personal details from his client area by logging in with his email address and password.


Article 9 • Cookies

In order to process the Customer’s order, and in order to better understand its needs and to customize the services offered on the Site, L’Homme Denim uses cookies. The cookie is a computer file, stored on the hard drive of the Client’s microcomputer which aims to signal its passage on the Site.


Cookies memorize, the time the Customer visits the Website, his identity (known thanks to his email address and password) and the contents of his basket. Once disconnected from the Site, this information is stored for 30 (thirty) days before being permanently erased.

. The Customer may oppose the registration of cookies by configuring his Internet browser. He then loses any customization of the service that is offered on the Site.



Article 10 • Limitation of liability

The placing of an order on the Site implies the knowledge and the acceptance of the procedures in force on the Internet network in particular as regards the technical performances, the times of answer, connection, the interrogations or transfers of information, the risks of cut, the risks of contamination by viruses circulating on the network and in general all the risks related to the use of the Internet network.


L’Homme Denim can not in any way be held responsible for any direct or indirect damage resulting from misuse or incident related to the use of the computer, access to the Internet, maintenance or the malfunction of the servers, the telephone line or any other technical connection, the connection of the Customer to the Site is at his own responsibility.


Article 11 • Force Majeure

L’Homme Denim will not be liable for the total or partial non-performance of its obligations under the order placed by the Customer, if this non-performance is caused by an event constituting a case of force majeure as defined by the positive law .


In such a case, L’Homme Denim will inform the Customer of the occurrence of such an event within 3 (three) clear days following its occurrence, by e-mail.


After a period of 1 (one) month, and in the event that the event constituting a case of force majeure persist, the order will be canceled and will, if necessary, be reimbursed by L’Homme Denim on the credit card used to place the order within a maximum of 30 (thirty) days.


Article 12 • Applicable right

If any of the terms of these General Conditions of Sale were invalid, illegal or unenforceable by a court decision, the other provisions of the General Conditions of Sale will remain in force.


The General Conditions of Sale are executed and interpreted in accordance with French law.

In case of disputes the customer first addressed L’Homme Denim to obtain an amicable solution and in the absence of agreement, the Courts of common law will be competent.